For General Admission bookings, we recommend arriving 15 min prior to allow time for parking and checking in.

If you’ve got a party booked with us, this time is built in to the party structure, so there’s no need to arrive much earlier than your start time!

Please make sure to check your closest venue for opening times.

On-site parking is available but limited in peak times. We recommend you carpool with your mates for pre-BOUNCE fun.

All Freestyle Academy enrolments are made through our website via this link.

If you are already enrolled in the Freestyle Academy, your enrolment will automatically carry over from Term to Term. If you would like to cancel your enrolment, please fill out our cancellation request form.

Unfortunately not. If the class you’re after is booked out, the best thing you can do is keep checking back on the booking page to see if a spot becomes available.

Our Freestyle Academy classes only run during the school Term. If you’re interested in classes over the School Holidays, check out our Holiday Camps!

Classes do not run on public holidays, and Cadet Passes can not be used on these days either.

No, you will not be charged for any classes that fall on a public holiday.

You are able to cancel your enrolment after they have met our minimum term contract of 6 weeks. If you meet this criteria, you can fill out our cancellation request form and a team member will be in touch.

Please fill out a missed class pass form before the date of your class, and we will organise for a free General Admission pass to be assigned to your BOUNCE account. Each participant is eligible for two missed class passes per Term. Please note that this is only for BOUNCE Squad, Flight Squad and Ninja Squad. miniBOUNCE Squad do not get missed class passes.

We recommend athletic clothing with some stretch. Baggy jeans are fine or tracksuit pants and long sleeve shirts are recommended.

BOUNCE socks with grip are compulsory to avoid slipping. These are added to your admission fee the first time you visit BOUNCE and are then yours to keep to be used again at all subsequent visits. Lace-up, flat-soled and closed toe sports/skate shoes must be worn in X-Park and Wall Climb at select venues.

In accordance with Australia Trampoline Parks Association (ATPA) guidelines, trampoline grip socks must be worn on the trampolines at all times. This is a safety requirement and strictly enforced at our venues, therefore regular socks are not acceptable. Our BOUNCE socks have been tested for our trampolines, and as we cannot guarantee the same level of quality in alternative socks, we do not allow other brands to be worn. Once purchased, they are yours to keep to be used again at all subsequent visits.

Due to our food health & safety policy, no self-catering is allowed, including cakes. You are however welcome to bring your own water.

Visitors who have made a birthday party booking are allowed to bring in their own birthday cake for an $8 once-off fee, to be contained in their private party room.

BOUNCE has open cube lockers and paid secure lockers available at select venues.

If you’d like to find out about paid secure locker availability at your venue, you can give us a ring on the following numbers:
Victoria or Tasmania (03) 9131 5099
Queensland (07) 3569 0704
Adelaide or Western Australia (08) 6183 7645

While some BOUNCE venues have air conditioning, all venues are equipped with cooling. Please keep in mind, during hotter months and at full capacity, our venues can feel quite warm. All BOUNCE venues have drink taps available with the cafe serving cold drinks all day to cool off.

Yes! Every BOUNCE venue has change tables available for use.

Yes, every BOUNCE ticket provides access to all features at your chosen venue.

BOUNCE socks are $3.50 per pair.

We currently have an ever increasing number of venues in Australia, as well as international. Check out our locations page for your closest venue and opening hours.

Give us a call on the relevant number to speak to a BOUNCE customer service team member:

Victoria or Tasmania (03) 9131 5099
Queensland (07) 3569 0704
Adelaide or Western Australia (08) 6183 7645

We recommend athletic clothing with some stretch. Baggy jeans are fine or tracksuit pants and long sleeve shirts are recommended.

BOUNCE socks with grip are compulsory to avoid slipping. These are added to your admission fee the first time you visit BOUNCE and are then yours to keep to be used again at all subsequent visits. Lace-up, flat-soled and closed toe sports/skate shoes must be worn in X-Park and Wall Climb at select venues.

You can call our Contact Centre crew between 9:00am – 7:00pm Monday – Sunday AEST on the following numbers:

Victoria or Tasmania (03) 9131 5099
Queensland (07) 3569 0704
Adelaide or Western Australia (08) 6183 7645

Alternatively, you can reach out via our Contact Us form, and we’ll respond to you via email.

If you’re running late, you are still able to attend your BOUNCE session and you can start bouncing as soon as you arrive and check in at reception. Unfortunately, we are unable to extend your jump after your session, so you will still need to exit the trampolines at your scheduled finish time. If you would like to change your booking that is within the next 2 hours, please give our team a call to amend as you will not be able to do this online.

If you’ve lost or left behind something at BOUNCE, click here to fill out our lost property form.

If your matter is urgent, please visit your local BOUNCE for immediate assistance.

BOUNCE socks are $3.50 per pair.

We suggest the Awesome 4Some ticket for groups of 4. Any numbers beyond this can be purchased as single tickets or multiple Awesome 4Some tickets. If you prefer a 2 hour session, the 2 Hour Superpass is recommended.

You have the option of a 1.5 or 2.5 hour session. Check out our Group Events page for more info!

Our Group sessions include a 15-minute pre-bounce activity where the host hands out socks/wristbands, gives a safety briefing, and leads a warm-up game.

The first hour is a hosted session, followed by an unhosted session during the second hour (for 2.5-hour experiences).

The event concludes with a 15-minute post-bounce activity, where prizes and awards are distributed to select participants. Note that sessions start on the hour, but group bookings begin at the quarter to mark (e.g., 1:45 PM) and finish a quarter past the hour.

The minimum requirement for our Group Experiences is 10 participants.

The maximum number of participants that can be hosted at 1 time is 66 jumpers, but there is room to expand this number with restructuring the group. For more information, please contact our groups team.

YES! Group Experiences are basically a party without the food included.

Full Venue Hire provides a group with exclusive access during a designated time slot. Unlike our School & Team Event Group Experiences with a fixed cost, Full Venue Hire has no set price. Instead, we offer customers a custom quote tailored to their specific needs and requirements for the event. If you’d like to speak to our Full Venue Hire team, please visit our Full Venue Hire page.

We recommended booking in advance to ensure you can visit miniBOUNCE when you want. Weekends and holidays sell out in advance and walk-ins cannot be accommodated if we are sold out. Click Book Now to check availability and make a session booking.

miniBOUNCE has been specially designed for kids aged 6 and below, and it would be unsafe for older children to play on the equipment. They are more than welcome to stay in the cafe with you, but cannot go into the play area.

miniBOUNCE is located at Westfield Carindale, on Level 3, above the glasshouse dining precinct.
Westfield Carindale. 1151 Creek Rd, Carindale QLD 4152
When you arrive at Westfield, the best parking is via Carindale Street Southbound, after the bus interchange and go to Orange L3. 

Please note that miniBOUNCE is a cashless venue. Online, we accept all major credit cards and debit cards. You can also pay with EFTPOS at the venue.

All bookings are non-refundable and non-transferrable. If you have further concerns about this please contact us on (07) 3569 0705 or email enquiries@minibounceinc.com.au

Our team will be in contact with all customers who have existing bookings that will be affected.

miniBOUNCE is designed for children up to 6 years old. Children under 12 months do not require a ticket, but will only be permitted in the Toddler area.

We recommend arriving 15 min prior to booked time to check in.

Give us a call on (07) 3569 0705 to speak to a BOUNCE customer service team member.

We offer various types of tickets to suit different customers at our miniBOUNCE venue. Check out our pricing information above.

We recommend athletic clothing with some stretch. Tracksuit pants and long sleeve shirts are recommended. miniBOUNCE socks with grip are compulsory to avoid slipping. These can be purchased when you book a ticket and they are reusable. Please contact us on (07) 3569 0705 to find out about change room availability at your chosen venue.

We have a café located in our miniBOUNCE venue and have a range of delicious snacks and lunch options available. Please note that external food is not permitted, including cakes. Visitors who have made a birthday party booking are allowed to bring in their own birthday cake for an $8 once-off fee, to be contained in their private party room.

No, we do not have lockers. Pigeon holes are available at miniBOUNCE for storage if needed.

Yes, we do. There are baby change tables available, these are located in the bathroom.

Yes – it’s MUCH cheaper with a Multi Visit Pass. Our passes come in 3, 5 & 10 sessions and are available online or in venue.

Safety is the number one priority at miniBOUNCE. For details see our Health and Safety section below.

Please call our contact centre crew on (07) 3569 0705 during the following hours: 9:00am – 7:00pm Monday – Sunday AEST Alternatively send us an email to enquiries@minibounce.com.au

miniBOUNCE is located in Westfield Carindale – 1151 Creek Rd, Shop MM11A, Carindale QLD 4152. When you arrive at Westfield, the best parking is via Carindale Street Southbound, after the bus interchange and go to Orange L3. 

Yes they can, however please note that they are printed on normal paper and are not hard copy.

You will need to contact us as soon as possible, if this is within 2 weeks of the party date. Any changes are subject to availability and venue approval. 

When you book a party, there is an option to buy coffee cards. 1 coffee card includes 5 regular sized coffees. If this isn’t suitable, there is an option to open a coffee tab instead. You can discuss this with your party leader/ host on the day of your booking.

The party arrangements may vary based on the booking made, but we suggest selecting the party package that suits the birthday child and/or the majority age of the guests. Older or younger guests are welcome to be included in the party numbers, but they might need to participate separately from the main party group during some of the session, depending on height restrictions.

Certainly! You are allowed to bring a parent with you. However, depending on the room that has been booked, it is recommended to have one parent per child to ensure everyone can fit comfortably.

While this is a possibility, we advise you to contact us in advance so that we can verify whether or not the venue has space available at that time. While some venues do have sufficient capacity, others may have limited fridge space.

If you have a party booked with us, you are more than welcome to bring along balloons or decorations. We just ask that you don’t stick anything to the walls, or bring something that could be messy.

Keep in mind that you will only have access to your party room for 40 minutes, so if you’re bringing decorations, we recommend that they don’t take too long for you to set up.

Customers are not permitted to bring a cake unless they have a party room, or hired a room for private use, due to health and safety reasons.

Yes, even if there are less than 10 guests bouncing, the minimum payment for 10 still needs to be made.

Yes, you can bring your own decorations or candles, however, we can provide them free of charge if you don’t!

No – if you’ve purchased an ice cream cake from us and want to bring your own, you do not need to pay the additional BYO cake fee.

If you’ve paid the $8 BYO cake fee, it’s just a once-off! You can bring more than one cake.

Whilst we try our absolute best to prevent cross-contamination, our gluten free options cannot be guaranteed coeliac-friendly.

One of the great things about trampolining is that anyone can do it, from young children to their parents and even grandparents. There are no age restrictions, but in order to ensure the safety of everyone, there are various height limits in our venues. miniBOUNCERs must be able to walk unassisted and must be under 110cms. To see the restrictions in the venue you are planning on visiting, check out our locations page.

Children 12 years and under must be supervised by a parent/guardian at all times whilst visiting BOUNCE. A parent/guardian must be over the age of 16.

Supervising guests do not need to pay entry, they are welcome to watch and spectate for free, however, any visitor who is actively using equipment will be required to pay entry. For children who require closer supervision, we recommend purchasing a ticket so that you can join them.

Yes. Trampolining is one of the best form of exercise there is! Click here to read up on health benefits of trampolining.

Safety is our number one priority at BOUNCE. For more details, check out our safety section.

The recommended maximum weight limit for our trampolines, based on supplier specifications, ranges between 120-140kg depending on the venue. If this may affect you, please contact us so we can clarify. 

No – Unfortunately it’s unsafe to bounce with a cast, splint or moon boot. If you’re coming to a party with one, get in touch with our Contact Centre team to see how else you might be able to participate.

No – Unfortunately it’s unsafe to bounce if you are pregnant.

Our three core safety rules are:

1. One person per trampoline
2. Jump within your skill level
3. Don’t jump or land on the padding

To supervise a child, you must be 16 years or older. We suggest bringing ID for anyone who looks under the age of 25 so that we can identify the supervisor’s age.

Anyone 12 years olds or older can come in for a BOUNCE session without a adult/parent/guardian. For anyone under 12 years old, we require a parent/guardian over the age of 16 to supervise.

All payments are non refundable & non-transferable, excepting permitted changes made online up to 2 hours prior. For parties, these changes must be made more than 7 days prior.

If you would like to edit your booking, please click here.
If you have any further questions, please contact us.

We recommended booking in advance to ensure you can jump when you want. Weekends and holidays sell out in advance and walk-ins cannot be accommodated if we are sold out.

Click Book Now to check availability and make a session booking.

Unfortunately not. Once a session has been fully booked out on the website there are no spaces left in the venue. We highly recommend pre-booking your ticket ahead of time to secure a space in venue especially on weekends and school holidays.

We accept all major credit cards and debit cards, so it’s easy to book in advance. If you are unable to book online then you can make a booking over the counter however by not booking in advance you run the risk of missing out or waiting for a session with available space.

You can edit your booking by accessing your BOUNCE account on our website or app! Click here to edit your booking.

Add your selected tickets to your cart, and when you get to the checkout screen you will be able to apply your promo code in the prompt, where it will automatically apply for you. Only one promo code can be applied per booking.

If you have a Latitude gift card, these can also be applied at the checkout screen.

Supaworld gift cards and vouchers can be used to make a booking over the phone, or they can be used in venue. Unfortunately they can no longer be used to book online.

Check out our pricing page for a full list of ticket types, and to find out which is right for you!

Carers and/or support workers can jump for free with no prior booking upon presentation of a valid Carer or Companion Card. As always, we recommend the individual you are attending with books their ticket in advance to secure a spot.

For BOUNCE venues, spectators do not need to purchase a ticket if they are not bouncing or actively using the equipment. You can accompany your child across the activities, but if you wish to join in with them, then you will require a ticket. For miniBOUNCE Carindale, spectator rules apply. 1 pass allows for 2 spectators during peak periods.

Yes – Awesome 4some tickets mean you can jump as a group of four and save.

For groups of 10 or more, click here for discounted prices, or here if you’re a school group!

Yes – it’s MUCH cheaper with a Multi Visit Pass. Our 3, 5 & 10 Multi Visit Passes are available online or in venue for General Admission, miniBOUNCERS and Student Sessions. Click here to see more!

You can also give the gift of an awesome, active experience with 1, 3, or 10 visit Gift of Flights. With a Multi Visit Pass, BOUNCE socks and a wristband included, it’s the perfect ready-to-go present everyone will love! Available to purchase online or in venue. Click here to see more!

If you’re running late, you are still able to attend your BOUNCE session and you can start bouncing as soon as you arrive and check in at reception. Unfortunately, we are unable to extend your jump after your session, so you will still need to exit the trampolines at your scheduled finish time. If you would like to change your booking that is within the next 2 hours, please give our team a call to amend as you will not be able to do this online.

Gift Of Flight passes are available for purchase at venues, subject to stock availability. Seasonal GOF packs like Christmas packs are only available in venues for a limited time.
If the venue doesn’t have them in stock, you have the option to buy either a digital or physical copy online.

We suggest the Awesome 4Some ticket for groups of 4. Any numbers beyond this can be purchased as single tickets or multiple Awesome 4Some tickets. If you prefer a 2 hour session, the 2 Hour Superpass is recommended.

Food options for Friday Super session meals depend on the venue:
– Heidelberg, Joondalup and Greenacres offer a Burger + Drink.
– All other venue offer Pizza + Drink

Unfortunately, you’re unable to change your venue online. If you need to change your venue, get in touch with our team via the Contact Us page.

BOUNCE socks are $3.50 per pair.