fbpx

Frequently Asked Questions

  1. miniBOUNCE is located at Westfield Carindale, on Level 3, above the glasshouse dining precinct.
    Westfield Carindale. 1151 Creek Rd, Carindale QLD 4152
    When you arrive at Westfield, the best parking is via Carindale Street Southbound, after the bus interchange and go to Orange L3. 

  2. We are open in adherence with the COVID-19 guidelines set out by the Queensland Government. The vaccination mandate does not apply to ‘indoor play centres’ of which we are currently categorised, therefore it will not be a requirement for miniBOUNCE customers to be vaccinated in order to enter the venue.

    BOUNCE EASY, we’ve still got this.

    We know Covid has thrown a spanner in the works but fear not – we’ve still got this!

    The wellbeing of our team and our customers is our top priority, so we’re continuing with our top-grade venue hygiene and customer safety practices that go above and beyond the government guidelines. Our enhanced safety measures include;

    – Consistent increased cleaning to ensure surfaces are disinfected throughout the day
    – Keeping maximum airflow in the venue by keeping our large fans blasting on high
    – Our staff will be wearing masks at all times
    – The size and scale of our venues allows for significant personal space between customers and social distancing in venue is promoted and enforced
    – We smile but don’t touch. We ask our customers and hosts to unite in maintaining our sense of connection from a safe distance
    – Our hosts are regularly monitored for any symptoms and have access to sick leave
    – Our customers are advised not to attend our venues if they are feeling unwell

    ‘Book with confidence’ flexible ticketing
    Our customers can book their miniBOUNCE experience knowing they have the flexibility to move their booking if they decide to in the future.
    – Bookings can be moved without penalty up to 12 months in the future
    – All fees or deposits paid will be held in credit.

    We are open in adherence with the COVID-19 guidelines set out by the Queensland Government.

    Face Masks: All people over the age of 12 will be required to wear a face mask when moving around the facility. Children under the age of 12 are not required to wear a mask.

    Venue Capacity: Our venue capacity will be in line with Government regulations

    Social Distancing: Our venues are huge, allowing for heaps of social distancing between each person within the centre. We ask that you always allow 1.5 meters between yourself and other patrons at all times. 

    Cleaning and Sanitisation: We uphold the highest standards when it comes to cleaning our facilities and have allocated a Hygiene Host to disinfect surfaces throughout each session. We have also placed multiple Hand Sanitising Stations around the park for your convenience and ask that you sanitise upon entry to the centre. In addition to this, we have a disinfectant fog machine that will be used to sanitise all equipment.

  3. miniBOUNCE has been specially designed for kids aged 6 and below, and it would be unsafe for older children to play on the equipment. They are more than welcome to stay in the cafe with you, but cannot go into the play area.

  4. We recommended booking in advance to ensure you can visit miniBOUNCE when you want. Weekends and holidays sell out in advance and walk-ins cannot be accommodated if we are sold out. Click Book Now to check availability and make a session booking.

  5. Please note that miniBOUNCE is a cashless venue. Online, we accept all major credit cards and debit cards. You can also pay with EFTPOS at the venue.

  6. All bookings are non-refundable and non-transferrable. If you have further concerns about this please contact us on (07) 3569 0705 or email enquiries@minibounceinc.com.au

  7. Our team will be in contact with all customers who have existing bookings that will be affected.

  8. miniBOUNCE is designed for children up to 6 years old. Children under 12 months do not require a ticket, but will only be permitted in the Toddler area.

  9. We recommend arriving 15 min prior to booked time to check in.

  10. Give us a call on (07) 3569 0705 to speak to a BOUNCE customer service team member.

  11. We offer different types of tickets at our miniBOUNCE venue. Check out our pricing page for more information.

  12. We recommend athletic clothing with some stretch. Tracksuit pants and long sleeve shirts are recommended. miniBOUNCE socks with grip are compulsory to avoid slipping. These can be purchased when you book a ticket and they are reusable. Please contact us on (07) 3569 0705 to find out about change room availability at your chosen venue.

  13. We have a café located in our miniBOUNCE venue and have a range of delicious snacks and lunch options available. Please note that external food is not permitted, including cakes. Visitors who have made a birthday party booking are allowed to bring in their own birthday cake for an $8 once-off fee, to be contained in their private party room.

  14. No, we do not have lockers. Pigeon holes are available at miniBOUNCE for storage if needed.

  15. Yes, we do. There are baby change tables available, these are located in the bathroom.

  16. Yes – it’s MUCH cheaper with a Multi Visit Pass. Our passes come in 3, 5 & 10 sessions and are available online or in venue.

  17. Safety is the number one priority at miniBOUNCE. For details see the safety section.

  18. Please call our contact centre crew on (07) 3569 0705 during the following hours: 9:00am – 7:00pm Monday – Sunday AEST Alternatively send us an email to enquiries@minibounce.com.au

  19. miniBOUNCE is located in Westfield Carindale – 1151 Creek Rd, Shop MM11A, Carindale QLD 4152. When you arrive at Westfield, the best parking is via Carindale Street Southbound, after the bus interchange and go to Orange L3.